The Easiest Way to Deliver Content for Employee Development
A good learning management system (LMS) enables an organization to deliver the type of professional development content that’s relevant and vital to their employees. But do you know what content your organization requires to cultivate talent within your existing workforce? Sometimes starting with generalities is a good first step.
Soft skills, believe it or not, are the top priority for talent development. Sometimes overlooked, soft skills are nonetheless vital to the workplace, especially when it comes to subjects such as communication, goal setting, customer relationship management, creativity, mentoring, etc. According to a recent survey of executives, managers and talent specialists by LinkedIn, leadership is agreed to be the most important skills employees can learn from L&D programs, followed quickly by communication and collaboration.
By improving soft skills, an organization increases an employee’s ability to excel beyond just their role, improving their interaction with co-workers and other departments, as well as enabling them to apply these same skills to pursue their career goals. Learning management systems that offer soft skill courses will not only increase the overall effectiveness of employees at their roles, but it will also increase employee happiness and retention.
Beyond soft skills: content for all roles
Ensuring that employees continue to have relevant and essential job knowledge can be a challenge for credit unions as regulations, trends and best business practices are always changing. Utilizing an LMS is one way to ensure that employees keep up-to-date with current, credible and quality learning content. Some LMS brands have started offering content specific to financial institutions, and credit unions in particular, while other brands cater only to credit unions. Starting with these may be the best bet for a credit union looking to dip its feet into an LMS.
- Bank Secrecy Act (BSA)
- Compliance and regulations
- Consumer lending
- Mortgage servicing
- Mortgage loan origination
- Frontline sales and service
- Human resources development
Employees are not the only ones who benefit from an LMS. Board members, especially credit union volunteer boards, also have much to learn and may appreciate the ease-of-use that an LMS offers. Board members also have diverse backgrounds, with many having knowledge and experience in a variety of different fields. Not all board members may be familiar with credit unions, the long list of regulations that govern them and the necessary knowledge that will enable directors to be effective at guiding credit unions. Ensuring that board members have the right resources and tools for learning is vital to the composition of an effective board.
Level of customization
One of the most powerful features that some learning management systems provide is integrated course authoring and customization. The ability to customize content means that organizations can adjust materials to suit their needs, on the fly if needed. Want to include content that aligns employees with a specific initiative or company culture? What about simplifying courses, or making them more advanced? Want to create custom quizzes, simulations or objectives? Perhaps even authoring a course for a subject that is overlooked by other businesses? All of this is possible with an LMS that allows for custom content.
Utilizing an LMS that has a range of professional development content customization can be the easiest and most effective way to get the right resources in front of the right employees. There will be no need to track multiple, disparate training courses offered by an array of third parties or hope that one-size-fits-all skill courses will do the job for everyone. In an age of hyper-customization for consumers, it’s time to do the same for employees.
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