Inside the Member Mindset: CX Trends and Insights Webinar

Member Experience Insights, Trends and More

In this exclusive webinar, MemberXP unveils the latest insights from real credit union members across the country. Using data from Net Promoter Score (NPS) and Member Effort Score (MES), we'll explore month-over-month trends and uncover which asset sizes and age demographics are leading the way in member satisfaction.

We'll dive into key CX pillars—Trust, Price, Advocacy, Transparency, and Walletshare—and reveal which categories credit unions are excelling in as we close out 2025. You'll also get a breakdown of sentiment surprises and channel performance across branches, contact centers, and e-channels.

Looking ahead, we'll highlight areas of opportunity for 2026 and show how MemberXP's save-the-loop technology is helping credit unions grow, retain members, and deliver experiences that matter.

Key Takeaways:

Understand NPS and MES trends and what they mean for your CU
Identify top-performing asset sizes and age demographics
Learn which CX categories are driving loyalty and growth
Discover high-performing channels and areas for improvement
Get strategic insights to shape your 2026 CX roadmap
See how MemberXP’s tools help reduce attrition and improve member engagement

Why Credit Unions Should Attend:

Benchmark Performance: See how your credit union compares across asset sizes and demographics.
Actionable Insights: Discover which CX categories and channels are driving member satisfaction—and which need attention.
Strategic Planning: Use real-time data to shape your 2026 member experience strategy.
Retention Tools: Learn how MemberXP’s save-the-loop technology helps battle attrition and boost member retention.