It’s important to ensure the employee self-service (ESS) solution an organization adopts is easy to learn, intuitive and user friendly.
Now, credit unions have an audience watching their every move, and a misstep could result in a PR disaster.
How many members are looking for the option to start their loan online or manage their budget through an app but aren’t asking?
Here’s what credit unions need to know to ensure their landing pages are working for them.
As with any new software or platform adoption, the more research conducted and questions asked up front the fewer hassles down the road.
Among banks and credit unions, marketers continue to place more and more emphasis on financial education.
Over 19 million U.S. citizens live with a disability that impacts their ability to browse the web and interact successfully with websites.
Convenience continually ranks as one of the leading factors for why customers choose a service, store or website.
If your credit union’s website isn’t already optimized for mobile devices, chances are you’re losing out.
Why should members choose a credit union, your credit union, over a bank or FinTech solution?
Content will always be restricted by two things: the talent and the resources available to a marketing team.
A brand promise is more than just words, it’s a sentiment that provokes consumer loyalty and trust.
In today’s hiring market, it’s common for open job listings to receive hundreds of applicants, and it can be very difficult to manage.
Customer personas are important tools in creating personalized, targeted online marketing campaigns.
While it would be best to meet ADA accessibility requirements from the moment a website launches, a response plan can save credit unions.
The trend toward omnichannel service often means marketing teams are collecting more tools than they can organize effectively.
There is something these online lenders can’t offer: personal relationships.
The use of video as a marketing tool has been on the rise for years, and now video is considered the number one disruptor in marketing.
CUSG CEO Dave Adams discusses the narrowing gap between credit unions and banks in consumer satisfaction ratings.
Customer satisfaction has a tremendous impact on how well a brand is received, and marketing should not be working alone.
A well-executed onboarding process can jump start new employee performance; a poorly organized onboarding process can be disastrous.
As with many other things, defining or redefining a brand promise tasks one to start with why.
How credit unions would do well to examine their own approach to the employee experience and how to improve it.
For credit unions, DDoS attacks are dangerous distractions.
CUSG CEO Dave Adams reflects on his management experiences and the importance of a robust performance management structure.
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